Elements and Performance Criteria
- Recognise there is a problem.
- Define the problem.
- Apply problem isolation techniques to isolate problem to a small part of the plant/process
- Quantify the effect of the problem in operational terms
- Postulate possible causes of the problem
- Identify types of evidence for each possible cause
- Investigate problem to accumulate evidence of cause type
- Analyse data to confirm cause of problem
- Determine the level of severity of the problem, priority of any required action.
- Develop solution.
- Discuss possible solutions to cause with relevant people
- Determine whether a quick fix is needed
- Arrange for implementation of quick fix if required
- Check effectiveness of quick fix and take appropriate action
- Agree required solution with appropriate people
- Arrange for required solution to be undertaken in appropriate time frame
- Follow items initiated through until final resolution has occurred
- Check effectiveness of solution and take appropriate action
- Complete reports to procedure.